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Logo SPGQ
Awareness
Omnichannel
Professional Union

SPGQ Case Study

How NÜ supported the SPGQ through a two-phase digital campaign to showcase the role of Quebec's public sector professionals in the everyday lives of citizens.

The Syndicat de professionnelles et professionnels du gouvernement du Québec (SPGQ) wanted to strengthen recognition of its members' role in the everyday lives of citizens. The "On veille sur vous" campaign unfolded in a sensitive context: one where public perception of the civil service is sometimes fragile, even as the services delivered by the province's public sector professionals have a concrete impact on Quebec society. The challenge wasn't simply to generate visibility: it was above all to make an institutional message understood and memorable, within credible environments capable of supporting that recall.

To meet this challenge, NÜ deployed a two-phase omnichannel digital media strategy, combining credible editorial environments, brand awareness video, controlled repetition and post-exposure search capture.

The campaign generated over 3 million impressions, an average viewability of 92%, and over 6,700 qualified visits to the site. It also validated several key learnings on the audiences, environments and channels most effective in supporting a perception objective.

The Objectives

- Showcase the essential work of the province's public sector professionals among the Quebec population.

- Improve public perception of the civil service, within a sensitive political and media context.

- Build recognition of the social value and concrete impact of the services delivered daily by SPGQ members.

- Maximize reach and frequency to support message recall.

- Ensure a presence within credible, brand-safe editorial environments.

- Extend media exposure through qualified visits and post-exposure searches.

Our Methodology

The first, winter phase served to firmly establish the message and identify the strongest performance signals: channels, audiences, inventory and messaging. The second, spring phase allowed us to sustain media presence, incorporating learnings from the first wave and adjusting pressure according to observed results.

For a perception campaign, the environment matters as much as the volume. The strategy therefore favoured Quebec news media and trusted editorial contexts, notably Le Soleil, Le Devoir, L’Actualité, La Presse and Radio-Canada.

The media mix was designed to play several roles: YouTube for coverage and recall, programmatic video for attention and completion, display for repetition and qualified visits, and Google Ad Grants to capture post-exposure searches at low cost.

Both phases allowed performance to be read by audience, age, gender, environment and message. Optimizations focused notably on prioritizing contextual targeting on YouTube, featuring top-performing editorial sites, and retaining the most responsive audiences.

The Targeting Strategy

The campaign aimed for province-wide reach among the Quebec population, with a broad message showcasing the role of the province’s public sector professionals.

 

Several segments were activated to measure the audience’s varying responses:

-Working professionals

-Families

-Readers engaged with news and politics

-Avid news consumers

– Contextual audiences linked to news, justice, administration, employment and society

-Segments linked to office employees, volunteers and similar affinity profiles

 

The Media Environments

The Performance Indicators Tracked

Impressions and Unique Reach

Viewability Rate

Video Completion Rate

Qualified visits

Results Generated

Results show a campaign well aligned with its brand awareness objective: strong coverage, controlled frequency, high viewability and the ability to drive consideration through qualified visits. Phase 2 confirmed that optimizations from Phase 1 improved attention quality, particularly in video.

+3 000 000 impressions generated

+1 500 000 in unique reach

92% average viewability (IAB Canada average benchmark: 70%)

79% completion rate for programmatic video (IAB Canada average benchmark: 65%)

65% completion rate on YouTube

+6 700 qualified visits

Key Takeaways

The omnichannel mix gave each lever a clear role

YouTube maximized visibility and recall, display supported consideration through qualified visits, and programmatic video drove attention with high completion rates.

Phase 2 optimizations improved attention quality

Programmatic video completion rose from 73.8% in Phase 1 to 86.56% in Phase 2. YouTube also improved, going from 64.4% to 66.24%.

Attention doesn't always translate into action

Certain audiences, such as Readers engaged with news and politics or Families on YouTube, showed strong completion rates but fewer qualified visits. The lesson is clear: it's important to distinguish segments that recall the message from those that convert.

Local editorial environments drove consideration

Le Soleil, Le Devoir and L'Actualité stood out as key environments for generating visits at a competitive cost, confirming the value of credible editorial contexts for a public perception campaign.

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